1.- Choose the section of products that may be of interest.
Either from the menu or from the images of the different sections
2.- You can narrow in the different categories of products, to facilitate your choice.
Once you are in the section you want, you can filter by the different subsections
3.- You will have a detailed overview and explanation of the different qualities and the reason for the prices
Once you have selected the product you may see different information of each product
4.- Choose the product that interests you and add it to your basket.
From each of the products you can select the ones that interest you and add them to the shopping cart by clicking the "Add to cart" button
5.- Once you have chosen a product you can finalize your purchase or continue shopping
With the "continue shopping" or "check out" buttons
6.-Once the purchase is confirmed
The amount will be shown requiring your data registration and destination country
7.- Depending on the country of destination, the taxes will be calculated
The applicable taxes will depend on the destination country
8.- Choose your payment method
You can choose between:
Bank transfer: Please keep in mind that your order will be placed once the bank notifies us of your payment.
You can see prices and conditions in the section of ”Transport according to destination" .
Note.- However if you reside in another country or island which is not covered by this table, please contact us through firstname.lastname@example.org and we will inform you if there is a possibility to send the products with the respective terms and conditions for shipment
When will I receive my order?
Orders will be shipped from our warehouse within 24/48 hours of payment confirmation.
In the section ”Transport according to destination", conditions, prices by country and deadlines are explained. depending on the shipping system you select in your purchase.
There are two types of transportation/shipment:
Change my order...
You should bear in mind that in our desire to lend a fast, once the order and payment confirmed, we will prepare shipping immediately.
Once the order leaves our warehouses it is impossible to modify or cancel. If you wish to modify the order please contact us by sending an email to: email@example.com and if the order has not yet left the warehouse, or if there is any possibility of bringing back the shipment, we will do everything possible to make your change to the order.
Once you place the order we will inform you as follows:
Please see the section ”Transport according to destination"
If, upon receipt of your order, you notice that the packaging is damaged, you can choose:
If, when you open the package, you notice that the products we have sent you are not the ones you ordered or are missing:
- Your order reference
- List of products with incidents and a brief explanation
Any other incident, please consult our "General conditions"
Please note that we will not accept claims that do not meet the stated requirements in the section "General conditions"
As soon as you inform us of its incidence, we will give you instructions on the steps to be followed for its quick resolution.
If you are looking for a product (other products, other formats or other characteristics) that you do not find on our website, do not hesitate to contact us at firstname.lastname@example.org and we will do our best to locate you and send it to you.
I have not found an answer to my question
Please contact us at email@example.com and we will be happy to help you